Postcodes for 2 hour slots (same day delivery)
Postcodes for next day delivery
SW11,SW12,SW13,SW14,SW15,SW16,SW17,SW18,SW19,SW20,CR0,CR2, CR3,CR5,CR6,CR7,CR8,SE19,SE20,SE26,SE27,KT1,KT2,KT3,KT4,KT5,KT6, KT7,KT8,KT9,KT10,KT11,KT12,KT13,KT14,KT15,KT16,KT17,KT18,KT19,KT20,KT21
We are working on expanding our area.
How it works?
- We do not have any service charges and only charge a fix delivery fee of £2.49
- Our delivery slots are every 2 hours
- During delivery our drivers will not accept any cash tips instead these can be left when placing an order.
- We are following COVID-19 government guidelines
Our deliveries are continuing, and we’ll deliver to customers in self-isolation. You can let us know that you’re in self-isolation when you order (using the delivery notes box) or let the driver know at the door so that they can deliver safely.
What happens if I am not home for my delivery?
We will leave it in a safe place with a note. If no safe place is available we will take it back and you will have to reorder and pay for delivery again.
How to Change Delivery Address?
When you have registered with us you can go into your account to make changes to your address and personal details. If you place an order and it is the wrong address you can contact us and we will inform the driver otherwise if delivery is completed we won't be able to do anything.
No Carrier Bags
We are doing our best to save the environment and your pockets. We deliver to your door with all your grocery in a shopping crate (Grocery box) without any bags. You can have bags of your own to load all the grocery to carry it in your house, otherwise we will leave it at the door for you to take everything in. We will not be able to enter the house to drop off your grocery due to the COVID-19 safety.
How do I pay for my order?
We are online based and charges for your order are done on our online system. We take payments via PayPal or ShopPay. Both of these are highly secure and we also have an SSL (Secure Socket Layer).
Out of Stock
If an item for order is unavailable we will match to another similar item or offer an item that is better. If neither are possible we will after the delivery completion offer a refund (This can take up 2 weeks depending on your payment gateway).
Why does my item look different?
We have over 1200 products and several brands. It may occur that your item looks different to how the picture is displaying. This can happen if the brand or vendor changes its packaging and we did not have enough notice or time to be able to change it on the website. The name and brand/vendor should match to you order otherwise it can be a wrong item. In this case please contact us and we will resolve the matter for you.
How to request a refund?
You are able to request a refund within 7 days of receiving the item if it is
- Damaged, spoilt or unusable
- Missing and you were charged for it
Simply get in touch and explain the reason. Once it has been approved for refund it will be processed immediately but can take up to 2 weeks for the funds to be in your account, depending on your bank.
For further information please CONTACT US and we will be happy to help.