Delivery Policies 

DELIVERY AREA COST
Local Delivery
(Same Day)

SM1, SM2, SM3, SM4, SM5, SM6, SM7, CR4

£2.99
Free Delivery
(Order before 12PM for next day, not eligible for Saturday)
England, Wales and Scotland (excluding Scotland highlands)
Orders over £55
FREE
UK Mainland
(Order before 12PM for next day)
England, Wales and Scotland (excluding Scotland highlands)

Small to Medium
0Kg-14Kg
£4.99

Large
15Kg-30Kg
£9.49

X-Large
30Kg+
£16.99

UK Mainland Saturdays
(Select Saturday Delivery at checkout)
England, Wales and Scotland (excluding Scotland highlands) (30Kg)+0.69 per Kg thereafter
£14.99

 

NO NEED TO WAIT ALL DAY! You will be kept in a loop by our Delivery partners who will send you a tracking number via email and message/call on the day to inform you when they will be delivering your order by. 

MINIMUM ORDER £20

How it works? 

Enter your postcode in the dialogue box that appears when clicking on
' Delivery' located on the top of the page. If you are eligible you can receive a delivery from us (we are working hard on expanding our areas).
Also: 
  • Get VIP Service
  • Our delivery is on the same day or next working day (Tues-Sat) 
  • We are following COVID-19 government guidelines

What happens if I am not home for my delivery?

Delivery

You will receive a message prior to your delivery letting you know the time your order will be delivered on that day.  It will not be our responsibility for perishable items. Once the order has been dispatched to your address we have no control over it.

Please avoid this by selecting the right date for your order (Tuesday - Saturday)

If the driver has no access to the delivery address you should leave a note at the checkout. 

How to Change Delivery Address?

When you have registered with us you can go into your account to make changes to your address and personal details. If you place an order and it is the wrong address you can contact us before the delivery is dispatched and we will update your details, however if the delivery has been dispatched then we will not be able to do anything. 

How do I pay for my order?

We are online based and charges for your order are done on our online system. We take payments via PayPal or ShopPay. Both of these are highly secure and we also have an TSL (Transport Layer Security).

Allergies 

If you are unsure of an item that you might be allergic to please contact us and we will advise you accordingly. You can go on contact us on our website. Also, if you have ordered the item and when delivery arrives check the packaging for ingredients and nutritional information. If not suitable for you please let us know by contacting us.

Did not receive all my items 

If items are out of stock it might be due to the the supply chain been affected. What we will do is to refund the items immediately that were not delivered. The funds for the refund can take up 2 weeks to show on your statement depending on your bank. 

Why does my item look different?

We have over 1500 products and several brands. It may occur that your item looks different to how the picture displays it. This can happen if the brand or vendor has changed its packaging and we did not get enough notice or time to change it on our website. The name and brand/vendor should match to you order otherwise it can be a wrong item. The image is only to show how it looks. If it is totally different Image please contact us and we will resolve the matter for you. 

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Dear Community,

This is Sham, a fellow Asian like you, who faced similar problems living in the UK as you might be facing right now… unable to find genuine, fresh, and halal desi groceries near you.

And even if you do find halal groceries (like meat for example)...

You never know if it is the real deal or not. This is exactly why I launched Happiroo.

Since premium groceries are what make desi dishes so delicious… I partnered up with desi traders, who import the best quality goods right from our home countries. And that’s not the only thing why Happiroo is becoming the go-to online store for ordering desi groceries.

We are expanding our horizons every single month, so we can deliver the goods to you and many more in as little as 2 hours after they order something from our website.

Try us for once. The only thing you’ll regret is not ordering from us sooner.

Founder

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When reaching the Delivery method page during the checkout process you will find Saturday Delivery (Highlighted below) only select that otherwise you can expect it no earlier then Tuesday.


e.g.

Saturday delivery is a special deliver hence the price difference.

Orders must be placed on Friday before 12PM (Afternoon) for Saturday delivery.

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ATTENTION

Perishable Items

It is your responsibility to make sure to select a date you are available to receive your order. If the delivery driver does not get access with their van to your address, and if you have not informed us of alternative arrangements such as neighbour, reception, at a shop and items go bad then we will not be able to refund any money. So please leave a clear note so the driver can deliver it safely.

Price Marks

These items are not applicable for online orders unless the website clearly states such pricing. Because of packaging costs sometimes those prices can not be matched.